Frequently Asked Questions

Welcome to the KWG Game FAQ page! We have compiled answers to common questions about account registration, bonuses, legal guidelines, technical support, responsible gaming, customer service, and more. Find clear, step-by-step answers to help you enjoy a seamless gaming experience.
FAQ: Account Registration
A: Visit our official website or download our mobile app. Click the “Sign-Up” or “Register” button, fill out the form with accurate details, accept the Terms of Service, and complete your registration. Then log in and start playing!
A: You must be at least 18 years old and create only one personal account. Provide accurate personal details and avoid using outdated or false information.
FAQ: Exciting Bonuses & Promotions
A: When you make your first deposit, you receive a bonus based on your deposit amount. Bonuses range from 100 to 100,000 INR. Check our website for detailed bonus terms.
A: During registration, you must enter the Recommendation Code. Use the official code 154713178204 to complete your sign-up and unlock bonus benefits.
FAQ: Legal & Account Guidelines
A: Yes, creating an account is completely legal. We are a licensed and official provider of online gaming in India.
A: No, you can only have one personal account. Creating multiple accounts may result in deletion of your accounts.
A: Registration issues might arise from regional restrictions. If you experience any problems, please contact our 24/7 support team for assistance.
FAQ: Technical Support & Troubleshooting
A: Log in to your account on our website and contact customer service via live chat for a password reset.
A: Yes! Our platform is fully optimized for PC users, offering enhanced graphics and a smooth, user-friendly interface.
A: Check our FAQ section for common fixes, join our community forums for advice, or contact customer service for personalized support.
A: Players sometimes face issues like app crashes, slow page loads, or errors during financial transactions. We work hard to resolve these quickly.
A: Verify your account details, use a reliable password manager, and if problems persist, contact customer support.
A: Use a secure internet connection, update your password regularly, avoid public Wi-Fi for financial transactions, and review your privacy settings often.
FAQ: Play Responsibly
A: Set clear time and budget limits for your gaming sessions. Sticking to these limits helps keep gaming fun and under control.
Customer Support & Contact
A: We aim to reply within 24 hours. Often, we respond even faster based on the volume of inquiries.
A: Reach us through multiple channels:
Email: Expect a reply within 24 hours.
Live Chat: Available 24/7 on our website for immediate assistance.
Mobile App: Use the “Contact Us” section that features a form, FAQs, tutorials, and live chat.
A: Telegram support runs only during business hours. However, our email and live chat services are available around the clock.
A: Our customer service is provided primarily in English.
A: Absolutely! We are happy to answer questions regarding game rules, technical issues, or betting terms.
Recharge Issues
A: Try a different payment method or bank. Also, check that your account has sufficient funds to complete the transaction.
A: If funds do not appear within 5 minutes, contact our live chat support and provide your payment receipt for further assistance.
FAQ: Withdrawal Issues
A: If you receive an error due to incorrect bank details, contact our live chat support with the correct information to resolve the issue.
A: If you don’t see the funds within 3 days, contact live chat support with a PDF of your bank statement and a video showing the statement. Our team will investigate the issue.
A: Provide your game ID and phone number to our live chat support so we can investigate the problem.
A: First, check for any issues with your bank account. If everything is in order, contact live chat support for further investigation.